Warranty Information
Warranty Information
Every Homepoint appliance is genuine and comes with a manufacturer warranty. Register your product within 30 days of purchase so we can help you quickly if anything goes wrong.
What's covered
- Manufacturing defects in materials and workmanship under normal household use
- Repair or replacement of faulty parts, and labour, by our qualified Service Team
- Replacement of the unit if it cannot be repaired [confirm: at Homepoint's or the manufacturer's discretion]
Warranty periods
| Product category | Standard warranty |
|---|---|
| TVs | [12 months] |
| Refrigerators & washing machines | [24 months; compressor/motor extended, if applicable] |
| Cookers, ovens & built-in appliances | [12 months] |
| Small appliances (blenders, kettles, toasters, air fryers, coffee makers, mixers, sandwich makers, garment care) | [12 months] |
Periods run from the date of purchase shown on your invoice. Some brands offer longer cover; check your product's warranty card.
What's not covered
- Damage from misuse, accidents, drops, spills, or liquid ingress
- Damage from power surges, unstable voltage, or lightning
- Incorrect installation or use not following the user manual
- Repairs or modifications by anyone other than an authorised technician
- Normal wear and consumables (filters, seals, gaskets, bulbs, glass, rubber parts, accessories)
- Cosmetic damage such as scratches or dents
- Products with a missing, altered, or removed serial number
- Commercial or industrial use
How to register your warranty
- Go to the Register Warranty tab above.
- Enter your name, phone, email, product, serial number, invoice number, and purchase date.
- Submit. You'll receive a confirmation by email.
Keep your invoice. It is your proof of purchase.
How to check your warranty
Open the Check Warranty tab and enter your invoice number to see your product's status and expiry date.
How to make a claim
- Open the Make a Claim tab.
- Provide your invoice number, a description of the problem, and photos or video if possible.
- Our Service Team will contact you within [2 working days] to arrange an inspection or repair.
Prefer to talk to someone? Call or visit a showroom:
- Remera Showroom, KN5 Rd, Gisementi building, Remera: +250 788 381 710
- KIC Showroom, KIC (Former UTC) Building: +250 788 381 818
- Kicukiro Showroom, KK15 Rd, opp. Silverback Mall, Sonatube: +250 788 381 714
Free delivery & installation
Free delivery and installation applies within the Kigali area only, subject to conditions. Installation by our team helps keep your warranty valid.
Frequently asked questions
Do I have to register to be covered?
[Choose one: Registration isn't mandatory, but your invoice is required for any claim. / Registration is required for warranty cover.] Registering makes claims faster.
What if I lost my invoice?
Contact any showroom with your name, phone number, and purchase details and we'll try to locate your record.
Is the warranty transferable?
[Yes, with the original invoice / No]
Will my product be repaired or replaced?
Repair first. If it can't be repaired, we'll replace it or arrange the next step with the manufacturer.
How long does a repair take?
Most repairs are completed within [7 working days], depending on parts availability.
Things to confirm with Homepoint before this goes live:
- The actual warranty periods per category, since these vary by brand.
- Whether registration is mandatory for cover.
- The claim response and repair turnaround times.
- A service email address, which I couldn't find on the homepage.
I can also convert this into the warranty-support section's intro block in Liquid (with schema settings so Homepoint can edit the text from the theme editor), or shorten it into a compact accordion version. Tell me which you prefer.
Sources: Homepoint homepage
