Shipping policy

Shipping & Delivery

We want your new appliance to arrive safely and work from day one. Here is how delivery and installation work at Homepoint Rwanda.

Free delivery and installation in Kigali
Orders delivered within Kigali include free delivery to your home. For TVs, washing machines, cookers, fridges and dishwashers, we also install and set up the product. Delivery outside Kigali is [available at a cost quoted at checkout / not currently available]. (Your site currently limits free delivery and installation to the Kigali area, subject to conditions.)

Delivery times

• In-stock items are delivered within [X working days] of your order being confirmed.
• Our team will call you to agree a delivery date and time.
• Items on backorder will be confirmed with you before dispatch.

Pick up in store
You can collect your order from our Remera, Kicukiro or KIC showroom. Please bring your order number and a valid ID.

Before delivery day

• Check that the product will fit through your doors and stairways and in its final spot.
• Make sure there is a working power socket nearby. Gas cookers need a safe gas connection.
• Wall-mounted TVs need a suitable wall. [State which wall types you can mount on and any mounting fee.]
• Someone aged 18 or over should be present to receive and inspect the order.

On arrival
Please check the product for visible damage before signing the delivery note. Report any problems to our team on the spot or within [24–48 hours].

Late or missing delivery
If your delivery hasn't arrived by the agreed time, call +250 788 381 774 or email info@homepoint.rw.