Terms of service

Terms & Conditions

Last updated: [date]

These terms apply when you visit www.homepoint.rw or buy from Homepoint Rwanda, the retail division of Hotpoint Appliances (Rwanda) Ltd. ("we", "us"). By using the site or placing an order, you agree to them.

1. Using our website
You agree to use the site lawfully and to give accurate information. You must be 18 or older to place an order. We may suspend accounts that are misused or used fraudulently.

2. Products and descriptions
We try to show products, images and specifications accurately, but small differences in colour, packaging or model details can occur. If a product is wrongly listed, we may correct the listing and contact you before processing your order.

3. Prices and payment

• Prices are shown in Rwandan Francs (RWF) [and include / exclude VAT].
• Prices and promotions can change without notice, but the price confirmed at your order applies to that order.
• We accept [mobile money, cards, bank transfer, cash in showroom].
• If we cannot fulfil an order, for example because an item is out of stock or mispriced, we will tell you and [refund any payment made].

4. Orders
Placing an order is an offer to buy. A contract is formed only when we confirm the order [by email, SMS or phone]. We may decline or cancel an order, for example for stock, pricing or verification reasons.

5. Delivery and installation
Delivery and installation are governed by our [Shipping & Delivery policy]. Free delivery and installation apply within Kigali and are subject to the conditions stated there. Risk in the product passes to you on delivery. Ownership passes once we receive full payment.

6. Returns, refunds and warranty
These are governed by our [Returns & Refunds policy] and [Warranty & After-Sales policy], which form part of these terms.

7. Intellectual property
All site content, including text, images, logos and design, belongs to us or our brand partners and may not be copied or reused without permission.

8. Limitation of liability
We are not liable for indirect or consequential losses, or for losses outside our reasonable control, such as power or network failures and events beyond our control. Nothing in these terms limits liability that cannot lawfully be limited, including your statutory consumer rights.

9. Changes to these terms
We may update these terms from time to time. The version published on the site on the date of your order applies to that order.

10. Governing law and disputes
These terms are governed by the laws of the Republic of Rwanda. We will try to resolve disputes amicably first. Any unresolved dispute falls under the courts of Rwanda [or an agreed arbitration forum].

11. Contact
Hotpoint Appliances (Rwanda) Ltd., KK10 Ave, Kicukiro, Kigali. Email: info@homepoint.rw. Phone: +250 788 381 774.